Return Policy

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Stockrangeis is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returns, refunds, and cancellations.

Return Period

You have 30 days from the date of purchase to return eligible items for a refund or exchange. The return period begins on the date you receive the item, not the purchase date.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags and labels attached.

Return Conditions

To process your return, the following conditions must be met:

• Items must be in their original, unused condition
• Original packaging and all accessories must be included
• Proof of purchase (receipt or order confirmation) must be provided
• Items must not show signs of wear, damage, or use
• Return request must be initiated within the return period

We reserve the right to refuse returns that do not meet these conditions.

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective item, etc.). In cases where we are at fault, we will provide a prepaid return shipping label.

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we are not responsible for items lost or damaged during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period using the contact information provided below
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return authorization
6. Once we receive and inspect the item, we will process your refund or exchange

Please allow 5-10 business days for us to process your return after we receive the item.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized items
• Items that have been used, damaged, or altered
• Items without original packaging or tags
• Digital products or downloadable content
• Items purchased on clearance or final sale
• Gift cards
• Items returned after the return period has expired

General Legal Requirements

This Return Policy complies with applicable consumer protection laws, including:

• Federal Trade Commission regulations regarding consumer rights
• State-specific consumer protection laws
• Distance selling regulations where applicable

Your statutory rights as a consumer are not affected by this policy. If you are located in a jurisdiction with mandatory return periods or consumer protection laws that provide greater rights, those laws will apply.

Order Cancellation Policy

You may cancel your order before it has been shipped. Once an order has been processed and shipped, it cannot be cancelled, but you may return it according to this Return Policy.

To cancel an order:

• Contact us immediately with your order number
• If the order has not yet shipped, we will cancel it and issue a full refund
• If the order has already shipped, you will need to return it according to the return process

Refunds for cancelled orders will be processed within 5-7 business days and credited to your original payment method.

Refund Procedure

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Processing Time: Refunds are typically processed within 5-10 business days after we receive the returned item
• Refund Method: Refunds will be issued to the original payment method used for the purchase
• Partial Refunds: If only part of an order is returned, a partial refund will be issued for the returned items only
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error

Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company's processing time.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

Please provide photos of the damage or defect when contacting us to expedite the resolution process.

Contact Information

For return requests, questions about this policy, or to initiate a return, please contact us:

Stockrangeis
545 Evergreen Bay Ln
Miami, FL 33133
Phone: +1 (516) 402-9186
Email: team@stockrangeis.world

Please include your order number and reason for return in all communications.